Effective Date: 25 July 2026

Thank you for shopping with Frank Investments. We are committed to delivering your order quickly, safely, and efficiently throughout South Africa.

Order Processing

• Orders are processed within 1–2 business days after payment has been successfully confirmed.
• Orders are processed Monday to Friday, excluding public holidays.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Estimated delivery times are:

• Major Cities: 2–5 business days
• Regional & Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and selected shipping method.

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Address

Please ensure your delivery address and contact details are accurate before completing your order.

Frank Investments cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

Delivery Delays

While we aim to deliver within the estimated timeframes, delays may occasionally occur due to factors beyond our control, including:

• Courier delays
• Extreme weather conditions
• Public holidays
• High order volumes
• Events outside our reasonable control

We appreciate your patience and will keep you informed where possible.

Lost or Damaged Parcels

If your order is lost in transit or arrives damaged, please contact us within 48 hours of delivery (or the expected delivery date if the parcel has not arrived).

We will investigate the matter with the courier and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Frank Investments

📧 Email: admin@frankinvestments.co.za

🌐 Website: frankinvestments.co.za