Effective Date: July 17, 2026
At Frank Investments, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of the delivery date.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories and manuals.
- Be accompanied by proof of purchase, such as your order confirmation or invoice.
Items returned without proof of purchase may not be eligible for a refund or exchange.
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged upon delivery:
- Gift cards
- Downloadable digital products or software
- Personal care and hygiene products
- Perishable goods
- Products that have been used, altered, or damaged by the customer
- Clearance, liquidation, or final sale items (unless defective)
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Email us at admin@frankinvestments.co.za and include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will assess your claim and arrange a replacement, exchange, or refund where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome by email.
If your refund is approved, it will be processed to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your payment provider or bank.
- If the refund is still not reflected, email us at admin@frankinvestments.co.za.
Exchanges
We replace products only when they are:
- Defective
- Damaged during shipping
- Incorrectly supplied
If you require an exchange, please contact admin@frankinvestments.co.za before returning the item.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong product was supplied.
- The item arrived damaged or defective.
- The return is due to an error by Frank Investments.
For valuable items, we recommend using a tracked and insured courier service, as we cannot guarantee receipt of items lost during transit.
Please do not return products without first contacting our support team for return instructions.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
If your order has already been dispatched, it must be returned according to this policy before a refund can be issued.
Consumer Rights
This policy operates in accordance with the Consumer Protection Act, 2008 (Act No. 68 of 2008) of South Africa. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Frank Investments
📧 Email: admin@frankinvestments.co.za
We aim to respond to all enquiries within 1–2 business days.