Effective Date: July 17, 2026
At Frank Investments, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://frankinvestments.co.za.
Who We Are
Frank Investments is a South African online marketplace offering a wide range of products across multiple categories. Our website address is:
For any privacy-related questions, please contact us:
Email: admin@frankinvestments.co.za
Information We Collect
When you use our website, we may collect information including:
- Your name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
- Order history
- IP address
- Browser type and device information
- Website usage statistics
We collect this information to process orders, improve our services, and provide customer support.
Comments
If comments are enabled on our website, we collect the information entered in the comment form, your IP address, and browser information to help detect spam and maintain website security.
If you use the Gravatar service, an anonymized hash of your email address may be sent to Gravatar to display your profile picture alongside approved comments.
Media
If you upload images to our website, please avoid including embedded location information (EXIF GPS data), as visitors may be able to extract this information from downloaded images.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
- Keep you logged into your account
- Save your shopping cart
- Remember your preferences
- Improve website performance
- Measure website traffic
- Enhance security
- Provide personalized content
You can disable cookies through your browser settings; however, some website features may not function correctly.
Embedded Content
Some pages may contain embedded content such as videos, maps, or social media posts from third-party websites.
These third-party websites may collect information about you, use cookies, and monitor your interaction with their content according to their own privacy policies.
How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Manage your account
- Process payments
- Send order confirmations and shipping updates
- Improve our products and services
- Prevent fraud and enhance website security
- Comply with legal obligations
- Send promotional emails if you have opted in
Who We Share Your Information With
We only share your information when necessary, including with:
- Payment processors
- Courier and delivery companies
- Website hosting providers
- Email service providers
- Fraud prevention and security services
- Government authorities where required by law
We do not sell or rent your personal information to third parties.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Maintain business records
Customer accounts remain active until deleted by the user or removed by us.
Your Rights
Subject to applicable law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where legally permitted
- Object to certain processing activities
- Withdraw consent for marketing communications
- Request a copy of the personal information we hold about you
To exercise these rights, please contact:
Security
We use appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
While we strive to keep your information secure, no method of internet transmission or electronic storage is completely secure.
International Data Transfers
Some of our service providers may process data outside South Africa. Where this occurs, we take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.
Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be published on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Frank Investments
Website: https://frankinvestments.co.za
Email: admin@frankinvestments.co.za
We are committed to complying with the Protection of Personal Information Act (POPIA) and respecting your privacy.